Recurring Payments

What are recurring payments?

You can now set up a recurring payment for your customer to be charged in the following increments:

• weekly

• monthly

• yearly

This can be an ongoing charge, or set up to automatically cancel after a specific number of payments. For example, you could set up a recurring payment for 4 x monthly payments of $45.

How do I set this up?

Recurring payments are listed as a seperate product type within your Flo Page Dashboard. Add it to your store just like any other product.

When will my customer be charged?

Your customer will be charged the first payment upon signing up for the recurring payment. The billing cycle will then commence from that exact date. For example, if they make the purchase on a Tuesday and you have it set up as weekly, they will be charged every Tuesday.

What could I use this feature for?

Below are some ideas for when you might use this feature:

• Membership to a course

• Monthly coaching packages

• Community access such as a private Facebook or WhatsApp group

• Exclusive email lists

Can I use recurring payments to set up payment plans for my customers?

Some creators may choose to use this feature to offer a payment plan for a product or service.

For example, you might set up a recurring payment for 4 x monthly payments of $45.

However, if you do choose to do it this way, you need to understand that the customer may cancel their payment and not complete the plan. As a result, you will not receive your full payment. It is your choice whether you provide the product or service on the first or last payment. You can select this in the settings for the Recurring Payment.

Can I link a recurring payment to a specific digital product or course that I have already set up?

Yes, you don’t have to start from the beginning! When setting up the recurring payment, you can link it to another product. Your customer be added to that product and will receive the post-purchase confirmation email for that product.

If you have it set up as a recurring payment over a specific number of payments, you can choose whether you provide the product on the first or last payment. Remember, your customer can cancel their payment at any time.

What if my customer cancels their recurring payment on an ongoing plan?

If your customer cancels a recurring payment, Flo Page will automatically remove them from the subscription and any products that it was linked to. Of course, it is up to you whether you keep them removed or manually add them back in to any product. However if you’ve given access to a third party resource such as an external link or community group, you will need to handle this separately.

What if I have a recurring payment set up as a specific number of payments, and the customer cancels? For example, 3 payments of $100 and they cancel after 2 payments.

It is up to you to decide if you provide a product or service to a customer on the first or last payment. You can set this within the subscription settings. As a result, if they cancel their payment before their plan ends, you will not be paid in full for the product or service. We suggest weighing up what is best for your business and product type. If they cancel, Flo Page will automatically remove them from the subscription and any product that it was linked to. Of course, it is up to you whether you keep them removed or manually add them back in to any product. However, if you’ve given access to a third party resource such as an external link or community group, you will need to handle this separately. We recommend making your information about this very clear in the product description for that recurring payment.

What happens if my customer’s payment method is rejected?

If your customer’s recurring payment is rejected, they will receive an email from Flo Page requesting them to update their payment details. Stripe will automatically attempt to charge your customer 4 times. After the 4th failed attempt, their recurring payment will be cancelled. Your customer will receive an email notification from Flo Page to advise this and they will be unenrolled from any linked product. It is up to you if you keep them removed or manually add them back in.

You will also receive an email notification advising you of their failed payments and cancellation. We recommend contacting the customer with your next steps.

What will my customers receive when they sign up to a recurring payment?

Your customers will receive the following email:

How can my customers manage their payments?

In the email above, your customers can log into their Flo Page customer dashboard. They can then update their card details or cancel future payments. There is also a link at the bottom of the email that takes them straight to a Stripe page to update their details or cancel, if they don’t want to log into their Flo Page Dashboard.

If I set up a recurring payment for a specific number of payments, can my customer pay it out early?

Yes they can, however you will need to do this manually by following the below steps:

1. Click on the customer and view their profile.

2. Under 'orders' you will see their subscription and the number of payments that they've made.

3. Calculate the remaining amount that they owe.

4. Log into your Stripe account and send them an invoice or payment link for that amount.

5. Return to the customer's profile in Flo Page and view their subscription order again. Click on CANCEL so that they won't be charged again in the future. This will un-enroll them from any linked products, however you can then manually re-enroll them in their profile.

Do you offer any other payment plan methods?

Yes! PayPal offer’s a ‘Pay In 4’ feature on eligible purchases.

You will need to integrate PayPal as a payment method on the Settings page of your Flo Page dashboard.

PayPal’s ‘Pay In 4’ feature is available to customers in the following countries:

Australia, the UK, US, France, Germany, Spain & Italy.

Customers will need to meet PayPal’s requirements and each country may have different minimum purchase amounts. For further information on this, visit your region’s PayPal website.

With this option, you will be paid the full amount of the purchase up front. PayPal will then manage the payment plan directly with your customer. This is a great option to guarantee that you’re paid in full, whilst still providing the option of a payment plan.

Why don’t you offer AfterPay or Klarna integration?

One of our aims at Flo Page is to help you take your digital product business global. Unfortunately, AfterPay and Klarna are only available to customers who have an account in the same currency as your Stripe account.

This is why we’ve prioritised PayPal with their ‘Pay In 4’ feature, which allows you to access customers from several regions.

Stay tuned though, as we will be looking at adding AfterPay or Klarna in the future.